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Support

For Colour Engine customers please mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you have a problem with Enfocus products? Please follow these steps:

  1. Go to the Enfocus knowledge base
  2. Report a problem / Request a feature through Enfocus Support Portal
  3. Who to contact for which question?

Most Popular Support Links:

Activation Support:

http://www.enfocus.com/supportportal - Activation related

  • accessible to all customers and partners experiencing an activation issue with or many of the products that can only be solved by Enfocus
  • reply within 4 business hours*
  • THIS IS NOT A REGULAR SUPPORT EMAIL. For Support related questions please Go to the Enfocus knowledge base. 

Customer Portal:

http://www.enfocus.com/supportportal - Customers

  • accessible only to customers owning a valid Maintenance Contract, an active Subscription License or within the warranty period (90 days after purchasing the product)
  • reply within 1 business day*
  • to ensure the software can be used as intended to